Home / Resultaten / Publicaties / Working papers EGOS 2015


Logo_EGOS_Athens2Dit jaar hebben onderzoekers van futurA twee papers ingediend voor EGOS 2015. Zie hieronder voor de titels, abstracts en keywords.





Negotiating value in inter-organizational work processes:
Insights from architect-client interaction

Marina Bos-de Vos, Kristina Lauche, Leentje Volker and Hans Wamelink


When multiple stakeholders are involved in collaborative work processes, different perspectives and interests come to play, and negotiating value becomes highly important. Value related tensions are evident in organizations, as has been illustrated by paradox research. However, studies on how these tensions are handled in the interaction process across organizations are still fairly limited. This research addresses value and valuation in the field of architecture from an architect and client perspective. We explore how actors from collaborating organizations address, negotiate and balance tensions stemming from different viewpoints and various value grounds. With this we contribute to the theory of organizational valuation and bridge the gap between theory building and practice in this area. Twenty in-depth interviews with architects and their respective clients are used to identify strategies that organizations deploy to handle tensions in the collaboration process with other organizations. Preliminary results show that architect-client negotiations were largely dominated by 1) tensions between profit and quality and 2) tensions between architects’ and clients’ perceptions of quality. Both types of tensions were largely influenced by the architects’ preference for symbolic value. The architects, working from a professional belief in delivering quality for society, gave examples of sacrificing their own financial profits in favour of quality, even if the quality related value components were not considered as important by the client or end-user.

Keywords: Architectural services, collaboration, paradox, value, valuation practices.



Under construction: re-imagining role structures for
coordinating inter-organizational projects in the building sector

Bente Lieftink, Armand Smits and Kristina Lauche


This paper is concerned with how actors in an inter-organizational project (IOP) coordinate their collaborative efforts. When organizations temporarily pool their resources to achieve a shared goal, coordination mechanisms are required to align the creative inputs of multiple organizations. An important mechanism for coordination is role structure. Prior research has shown how roles encode individual responsibilities so that coordination between relative strangers is possible. In this study, we investigated coordination practices in innovative contractual arrangements in the construction industry that involved re-imagining institutionalized role structures. Drawing on data collected from interviews, documents and meetings observations, our study shows how actors achieved coordination in practice by using three different strategies. First, they build upon existing coordination mechanisms within the embedded structure to legitimize the development of the new structure. Furthermore, they offered a stand-in for the established role-structure. However, additional coordinating activities were necessary to achieve common understanding. Finally, showing transparency helped to re-establish accountability, predictability and common understanding as necessary conditions for coordination.

Keywords: Inter-organizational projects, embeddedness, coordination, role structures, practice approach.